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FREQUENTLY ASKED
Every piece is cut XS–XXL to our own block — the qipao shoulder line and hip ease, graded to real bodies. Full garment measurements live in the size & fit guide on each product page.
Down. The silhouette is cut close and silk crepe forgives half an inch; a loose qipao loses the shoulder line. If you're unsure, compare your measurements with the size guide on each piece.
Size exchanges are cut before your return reaches Shanghai — you're without the dress for days, not weeks, and collection from your door is free.
USD, EUR, GBP, AUD and JPY for display; checkout settles in USD by card (Visa · Mastercard · Amex), PayPal, Alipay or WeChat Pay. Switch display currency any time from the destination pill in the header.
The hand-embroidered atelier pieces are sewn in small fixed quantities — when they sell through, they close. Everyday and signature lines are restocked each season.
Yes — code VERVELUS10 takes 10% off your first order. Apply it with your selection; it can't be stacked with other private codes.
Set the delivery address to the recipient and the destination pill to their country — duties are calculated for their address, not yours. Every parcel ships with a hand-written card at no charge.
No. Every order ships DDP — duties, tariffs and VAT are prepaid by us. Nothing is collected at your door, and no courier will ask you for brokerage fees.
8–15 business days to the United States, Canada, the UK and the EU, 4–8 across Asia-Pacific, 8–15 elsewhere — windows include production time. Full table on the client care page.
Yes — white-glove standard delivery is included with every order, to every country we serve.
Reply to your confirmation within thirty days; a courier collects from your door — repacked in its mulberry paper, nothing to print, nothing to pay. Refunds go back in your payment currency within three business days.
Yes — door-to-door collection is included within thirty days, and duties were prepaid at checkout, so nothing is collected in either direction. Refunds go back in your payment currency within three business days.
Hang on a broad hanger away from direct sun; steam — never iron — the crepe. Cold hand-wash with silk soap, roll in a towel, dry flat. Embroidered pieces should go to a specialist: say “silk, no trichloroethylene” and they'll know.
Send us a photo and we'll re-tie them free for the life of the dress — we collect and return at our cost, or visit the workroom on Changle Road if you pass through Shanghai.
In the mulberry paper it arrived in, folded once along the side seam, in a drawer rather than a plastic box. Silk wants to breathe; moths want it not to.
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